What are your delivery times? We aim to dispatch all orders within 1-2 business days. Standard UK delivery takes 3-5 business days. International delivery times vary by destination — typically 7-14 business days.
Do you offer free shipping? We offer free standard UK shipping on orders over a certain amount. Please check our shipping page for the latest thresholds and rates.
What is your returns policy? We accept returns within 30 days of purchase, provided items are unworn, unwashed, and in their original condition with tags attached. Sale items may be excluded — please check the product listing for details.
How do I return an item? To start a return, please contact us at our store email with your order number and reason for return. We'll guide you through the process.
What sizes do you stock? We stock a range of sizes across our collections. Each product page includes a size guide to help you find your perfect fit.
Are your products ethically sourced? At Velvet Rose, we are committed to working with responsible suppliers and offering quality pieces you can feel good about wearing.
How do I track my order? Once your order has been dispatched, you'll receive a confirmation email with tracking details.
Can I amend or cancel my order? We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to help before dispatch.
Do you ship internationally? Yes! We ship to a number of international destinations. Shipping costs and delivery times will be calculated at checkout.
How can I contact you? You can reach us via the contact form on our website or by emailing us directly. We aim to respond within 1-2 business days.